Delivery & Returns
Everything you need to know about delivery rates, lead times, and our returns policy.
Delivery Information
Mainland UK
3 working days
Scotland
3–5 working days
Highlands & Islands
5–7 working days
Small orders (under 4m²) are dispatched via parcel carrier and delivered directly to your door. Larger orders are delivered on pallets via curtain-sided lorry with tail lift, kerbside only. Please note that the driver is unable to assist with moving goods into your property.
Deliveries are made between 09:00 and 17:00, Monday to Friday. Unfortunately we are unable to provide specific delivery time slots. All pallet deliveries must be signed for — if a delivery is missed because no one is available to receive it, a redelivery charge of 50% of the original delivery cost will apply.
Delivery Rates
All prices include VAT at 20%. Delivery charges are based on order volume and destination.
Stone & Tiles — Formats less than 35 × 35cm, up to 1.3cm thick
| Region | Up to 1m² | Up to 2m² | Up to 3m² | Up to 4m² | 4m²+ |
|---|---|---|---|---|---|
| Mainland UK | £20.55 | £29.75 | £41.25 | £52.75 | Pallet rates |
| Scotland | £20.55 | £29.75 | £41.25 | £52.75 | Pallet rates |
| Highlands & Islands | £45.85 | £55.05 | £66.55 | £78.05 | Pallet rates |
Stone & Tiles — Formats less than 35 × 35cm, between 1.3 and 1.6cm thick
| Region | Up to 0.5m² | Up to 1m² | Up to 1.5m² | Up to 2m² | 2m²+ |
|---|---|---|---|---|---|
| Mainland UK | £20.55 | £29.75 | £40.10 | £52.75 | Pallet rates |
| Scotland | £20.55 | £29.75 | £40.10 | £52.75 | Pallet rates |
| Highlands & Islands | £45.85 | £55.05 | £66.55 | £78.05 | Pallet rates |
Pallet Rates — Formats larger than 35 × 40cm
| Region | Price per pallet (inc. VAT) |
|---|---|
| Mainland UK | £79.97 |
| Scotland | £134.97 |
| Highlands & Islands | £176.97 |
Large Format Porcelain — 120–150cm in length (excl. slabs)
| Region | Price per pallet (inc. VAT) |
|---|---|
| Mainland UK | £121.57 |
| Scotland | £186.30 |
| Highlands & Islands | £218.80 |
Ancillaries (grout, adhesive, sealant, etc.)
| Region | Up to 5ltr/kg | Up to 20ltr/kg | 20ltr/kg+ |
|---|---|---|---|
| Mainland UK | £8.59 | £19.22 | Pallet rates |
| Scotland | £8.59 | £19.22 | Pallet rates |
| Highlands & Islands | £23.77 | £45.02 | Pallet rates |
Surcharges
AM Delivery: £12.00 inc. VAT per delivery
Saturday Delivery: £36.00 inc. VAT per delivery
Pallet Express: £24.00 inc. VAT per pallet
Slab & Bespoke Products: Delivery is priced on application based on the number of slab and bespoke products and the delivery location. We are currently unable to deliver these to all areas of the UK or Ireland. Please contact us for a quote.
Checking Your Order
Please inspect all goods upon receipt. Any damage or discrepancies must be reported to us within 3 working days of delivery, along with photographs. We will arrange replacement of any damaged items at no additional cost.
If you notice damage to the packaging at the point of delivery, please make a note of this when signing for the goods.
Returns Policy
Changed Your Mind or Over-Ordered?
We understand that sometimes plans change. If you need to return tiles, please contact us within 30 days of receipt. A 15% restocking fee applies to all returns.
We accept returns of:
- Unused tiles in their original, unopened packaging
- Full box quantities only — part boxes cannot be accepted
- Goods in resalable condition
We cannot accept returns of:
- End of Line or Clearance items
- Special Order products
- Made to Order or Bespoke items
- Samples
Returns Process
Contact us at [email protected] to request a returns authorisation number.
Arrange your own courier to return the goods. Please ensure tiles are securely packaged to prevent damage in transit.
Send the goods to the returns address below, clearly marked with your returns authorisation number.
Once received and inspected, your refund (less the 15% restocking fee) will be processed within 3 working days to your original payment method. Returns can take up to 10 working days to process.
Returns Address
Ca'Pietra Group
Hangar 8, Lancaster Road
Bowerhill Trading Estate
Melksham
SN12 6SS
Warehouse hours: 8am – 4pm, Monday to Friday
Ordering Samples
We offer a range of sample options to help you choose the perfect tile for your project:
Free Cut Tile Samples
Small cut samples (10 × 15cm or smaller), free of charge. Limit of 6 per customer. Delivery charges apply.
Full Tile Samples
A complete tile in your chosen product. Available as a paid option — see individual product pages for pricing. Limit of 4 per customer.
30 × 40cm Samples
Larger format samples for stone and porcelain products. Available as a paid option on selected products.
Please note: samples are non-returnable and non-refundable. Sample delivery typically takes 3–5 working days.
Trade Customers
We offer bespoke trade pricing for architects, designers, and contractors. Contact us to discuss your project requirements and receive a tailored quotation.