Terms & Conditions

1.1What these terms cover. These are the terms and conditions on which we supply Ca'pietra tiles and related goods to you through our website.

1.2Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.

2.1Who we are. We are Shaw Stone Limited, registered in England and Wales with company number 4812504. Our registered office is at Kingfisher Ridge, Fontley Road, Titchfield, Hampshire, PO15 6QS. We are an authorised showroom partner of Ca'pietra (Ca'pietra Group Limited, company number 07613085).

2.2How to contact us. You can contact us by telephoning 01329 844 474 or by writing to us at [email protected] or at our registered address above.

2.3How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.

2.4"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.1How we will accept your order. Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.

3.2If we cannot accept your order. If we are unable to accept your order, we will inform you in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources, because we have identified an error in the price or description of the goods, or because we are unable to meet a delivery deadline you have specified.

3.3Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.1Goods may vary slightly from their pictures. The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the goods accurately, we cannot guarantee that a device's display of the goods accurately reflects them. Your goods may vary slightly from those images.

4.2Natural variation. You acknowledge that: (a) the goods are natural products and geological variations will occur in terms of colour, markings, thickness and size; and (b) all goods are porous to some degree and should be sealed, and some may easily be scratched and/or be subject to natural pitting or chipping — all of which are beyond our control and for which we do not accept responsibility.

4.3Making sure your measurements are accurate. It is important that you check your measurements carefully; we will not be liable for any shortfalls or surpluses arising from incorrect measurements. Your order should always include an additional 10% to allow for wastage, cutting, minor imperfections and breakage. If you do not order enough, subsequent goods (as they are a naturally occurring product) may not exactly match the original goods.

4.4Samples. We offer free cut tile samples (up to 6 per order) and paid samples for certain products. Samples are intended to give an indication of colour and texture; they may not perfectly represent the final batch delivered, as natural variation is inherent in stone and ceramic products.

If you wish to make a change to the goods you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price, the timing of supply, or anything else which would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead.

We may change the goods or substitute goods for equivalent or similar goods: (a) to reflect changes in relevant laws and regulatory requirements; or (b) as a result of an event outside our control where the goods you ordered are unavailable.

7.1Delivery costs. The costs of delivery will be as displayed to you during the order process. We offer delivery to Mainland UK, Scotland, and the Highlands & Islands at different rates.

7.2When we will provide the goods. During the order process we will let you know the estimated delivery timeframe. We will contact you to agree a delivery date where applicable.

7.3We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

7.4If you are not available when the goods are delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.

7.5If you do not re-arrange delivery. If you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract.

7.6Your legal rights if we deliver late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if: (a) we have refused to deliver the goods; (b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or (c) you told us before we accepted your order that delivery within the delivery deadline was essential.

7.7When you become responsible for the goods. The goods will be your responsibility from the time we deliver them to the address you gave us.

7.8When you own goods. You own the goods once we have received payment in full.

8.1You can always end the contract before goods are delivered and paid for. You may contact us to end your contract for goods at any time before we have delivered them and you have paid for them, but in some circumstances we may charge you for doing this, as described below.

8.2What happens if you have good reason for ending the contract. If you are ending the contract because: (a) we have told you about an error in the price or description and you do not wish to proceed; (b) there is a risk that supply may be significantly delayed because of events outside our control; (c) we have suspended supply for technical reasons for more than two weeks; or (d) you have a legal right to end the contract because of something we have done wrong — the contract will end immediately and we will refund you in full for any goods not yet provided.

8.3What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, the contract will end immediately and we will refund any sums paid for goods not provided, but we may deduct reasonable compensation for the net costs we will incur as a result of your ending the contract.

8.4Returning goods after ending the contract. If you end the contract after goods have been dispatched to you, you must return them to us. We will pay the costs of collection. Please contact us at [email protected] or call 01329 844 474 to arrange this.

9.1We may end the contract if you break it. We may end the contract at any time by writing to you if: (a) you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods; or (c) you do not, within a reasonable time, allow us to deliver the goods to you.

9.2You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid in advance for goods we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.1How to tell us about problems. If you have any questions or complaints about the goods, please contact us. You can telephone us at 01329 844 474 or write to us at [email protected].

10.2Your obligation to return rejected goods. If you wish to exercise your legal rights to reject goods, you must either return them to us or allow us to collect them from you. We will pay the costs of collection. Please contact us to arrange this.

11.1Where to find the price for the goods. The price of the goods (which includes VAT at 20%) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct.

11.2Our prices. All prices on this website are set by Shaw Stone Limited and represent a 5% discount below Ca'pietra's standard recommended retail price. Prices are inclusive of VAT at 20%.

11.3We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change takes effect.

11.4What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order. If the goods' correct price is higher than the price stated, we will contact you for your instructions before accepting your order.

11.5When you must pay and how you must pay. We accept payment by major credit and debit cards (excluding American Express) via our secure Stripe payment gateway. You must pay for the goods (including delivery costs) before we dispatch them.

11.6We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest on the overdue amount at the rate of 5% per annum above the base rate of Lloyds Bank Plc from time to time.

12.1We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

12.2What we are not liable for. We are not liable to you in respect of the goods if: (a) a defect arises because you failed to follow our written instructions as to the storage, installation, use or maintenance of the goods; (b) you alter or repair the goods without our consent in writing; (c) a defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions; or (d) the goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory standards.

12.3We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.1How we will use your personal information. We will use the personal information you provide to us: (a) to supply the goods to you; (b) to process your payment for the goods; and (c) if you agreed to this during the order process, to inform you about similar goods that we provide, but you may stop receiving these at any time by contacting us.

13.2We will only give your personal information to third parties where the law either requires or allows us to do so. Please see our Privacy Policy for full details of how we handle your data.

14.1We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

14.5Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.